Manage Subscription Orders with SaaS-based Water Delivery Software

September 4, 2024

Bottled water subscription orders are the recurring bottled water orders that are delivered to the customers’ doorsteps at regular intervals. With the increasing demand for convenience and on-time deliveries, efficient technological tools are needed for seamless subscription management. This is where SaaS-based water delivery software comes in. We will explore this software in detail and see how it helps you manage bottled water subscriptions.

The blog article covers;

1Understanding the bottled water delivery market

2Challenges in managing bottled water subscription orders manually

3What is a SaaS-based water delivery software?

4What are the features of water delivery software to manage subscriptions?

5How does efficient order management help your bottled water delivery business?

6One-stop SaaS-based water delivery solution for your water business – TrakOp

Understanding the bottled water delivery market

Business Research Insight states that “the bottled water market is projected to reach USD 29783.95 billion by 2028 from USD 311.1 billion in 2031, at a CAGR of 4.1% by 2031 in terms of value.”

With the increasing awareness of health and wellness, the demand for pure drinking water has boosted the growth of bottled water delivery businesses. Adopting eco-friendly and sustainable practices has offered great opportunities to capture an environmentally conscious customer base. The demand for convenience has fostered direct-to-consumer selling channels and has contributed largely to the expansion of the market.

Challenges in managing bottled water subscription orders manually

Managing bottled water subscription orders manually is time-consuming and poses other challenges that can significantly impact the finances and operational efficiency of your business. Some of the major challenges faced in manual water delivery businesses are:

Missed orders – When you have many orders, it is common and easy to slip orders. Missed order deliveries can damage customer trust and result in subscription cancellation. This can affect the reputation of your business and your revenue stream.
Human errors – If you are processing the subscription orders manually, it might lead to mistakes, like incorrectly entering customer details, the wrong delivery address, or incorrect order quantity. These mistakes can frustrate customers and result in revenue loss and high operational costs.
Wrong deliveries – While managing bottled water subscriptions, delivering the wrong products is common, especially when the number of orders is large. Wrong order delivery can lead to customer dissatisfaction and the cost of correcting the errors.
Order placement hassle – Taking orders calls or making changes over the phone can be time-consuming and is prone to miscommunication. This can lead to errors and inefficient deliveries.
Tracking and management challenges – Manual subscription management makes tracking subscription renewals, cancellations, or modifications difficult. It can result in billing issues, delivery interruptions, and unsatisfied customers, increasing the customer churn rate.
Ineffective communication – Customers want to get informed about their orders, delivery schedules, and subscription updates. Manual management makes it challenging to maintain consistent and accurate communication. Adopting an efficient system can lead to clarity and satisfaction, which leads to a good customer experience.

What is a SaaS-based bottled water delivery software?

SaaS-based bottled water delivery software is an online platform to manage and handle subscription-based water delivery businesses. The software works on a subscription-based schedule delivery model, enabling you to make bulk deliveries in a defined delivery window. This delivery software comprises three platforms that work together, allowing a seamless flow of information and providing real-time updates. The three platforms of water delivery software are:

Admin panel

The admin panel or a business dashboard gives you complete control of your business operations. The platform allows you to handle subscription orders. Ways in which the admin panel enables you to manage subscription orders are:

Create orders for your customers.
Modify, delete, and cancel subscription orders.
Assign drivers manually to specific order delivery.
Pause and resume subscription order delivery.
Send automated order status updates.
Create subscription packages.
Offer discounts on subscription packages.
Auto-generate recurring invoices for successfully delivered orders.

Customer interface

The customer interface allows customers to place and manage their bottled water subscription orders. We provide a website and mobile app for water delivery (Android and iOS). Ways in which the customer app allows them to manage their orders are:

Create subscription orders. Choose product, delivery frequency and schedule, and the number of deliveries.
Modify, delete, and cancel subscription orders.
Pause and resume subscription order delivery.
Receive automated order status updates.
Access order history and invoices.

Driver app

The driver app, also known as the water delivery driver app, helps drivers understand their daily tasks. The app is automatically updated with the details according to the details entered in the admin panel. Ways a driver app can help you manage bottled water subscription orders are:

Modify the quantity or add a new product.
Edit the price of the product.
Reschedule or cancel order delivery.
Acquire customers and create a new order.

What are the features of bottled water delivery software to manage subscriptions?

Bottled water delivery software offers robust features and functionalities that enable you to manage bottled water subscription orders. The platform automates and streamlines the ordering process to improve delivery efficiency and reduce operational costs. The major features of water delivery software that help you manage subscriptions are:

Recurring order placement

You can place recurring orders for bottled water one time without having to place the order again and again. The platform allows you to customize your subscriptions, giving you the freedom of choosing the products, delivery frequency and schedule, and the number of deliveries you want to receive based on your requirements.

Modify subscription orders

The delivery software allows you to modify the quantity, new product items, and the product price. The system offers pause and resume delivery options. Customers can pause deliveries while they are unavailable to receive them and resume the deliveries later. The system also allows you to reschedule, delete, and cancel subscription order deliveries.

Customer self-service portal

The software offers a customer water delivery app to place and manage orders. The application gives customers complete control over their profiles and orders. They can receive order status updates and reminders, track their order in real-time, and make payments from the app.

Generates order summary and invoice

The system generates order summaries and invoices, which are delivered via SMS, email, or mobile push notifications to the customers. The customers can access them from the application whenever they want. The admin panel also provides you access to order summaries and invoices.

Real-time order tracking

You and your customers can track their orders with an integrated delivery tracking system. The system sends real-time order status updates and also enables you to live track the delivery drivers. This fosters transparency and improves customer satisfaction rates.

How does efficient order management help your bottled water delivery business?

The water delivery management software offers various features to manage orders that have several advantages that can help your business grow. The software aims to streamline and optimize the ordering process to improve its efficiency and reduce costs. The benefits of efficient order management that can help your business grow are:

Improved customer satisfaction

Automating the ordering process reduces the chances of manual errors. Accurate order processing and deliveries on time increase customer satisfaction. Happy and satisfied customers are likely to renew their subscription order, recommend you to others, and remain loyal, driving long-term growth. It also improves the customer retention rates and decreases the customer churn rates.

Reduced operational costs

Automation of business processes, like order processing, inventory management, and route planning; efficient order management; minimizing the need for human interference and human errors. This reduces the cost of labor and rework due to errors and overall operational costs.

Improved order accuracy

The system automates the process, reducing the chances of errors in order details, recurring billing, and delivery, ensuring that the right product and quantity is delivered to the customers. This improves the order accuracy and reduces the chances of order returns.

Streamlined operations

The system is integrated to various other systems, like customer relationship management systems, billing and payment software, delivery scheduling systems, and others. These integrations ensure seamless flow of information, reducing the time and effort required to manage each order.

Scalability

This delivery management software is highly flexible and can accommodate and handle increasing orders and subscriptions without compromising service quality. The system offers scalability features to support business expansion and help you capture new market opportunities.

One-stop SaaS-based water delivery solution for your water business—TrakOp

TrakOp is a SaaS-based scheduled subscription delivery management software. The software automates and streamlines the entire bottled water delivery business, from ordering and auto-assigning to order tracking and fulfillment. It aims to improve efficiency, productivity, and profitability, reducing the operational overhead. Book a free demo to see how TrakOp works and helps your business.

Hope You Enjoyed the Read!

ravi garg, trakop, founder signature image

Ravi Garg Founder & CEO

He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.

Blog

Manage Subscription Orders with SaaS-based Water Delivery Software

The blog article covers;

Understanding the bottled water delivery market

Challenges in managing bottled water subscription orders manually