Driver App – An Asset to Efficient Deliveries
Delivery drivers can either be a valuable asset or a major headache for your business. A professional, courteous driver may give a touch of outstanding personal service to each customer interaction as the face of your business to your consumer.
A lot of business owners are still manually managing their deliveries. But scheduling and tracking delivery records effectively through spreadsheets is quite cumbersome. In addition to this, there are chances of error when delivery boys handle their operations manually.
”As per Trakop, there is a 17% chance of delivering the wrong quantity and wrong order to the customer during manual operation handling”
All these redundant processes and errors can be eliminated just by shifting to a driver delivery software that also saves a great deal of time every day. With the help of the driver app, your delivery boy receives complete details of the delivery route and schedule. Therefore automating the delivery dispatch that includes the quantity to be delivered and the exact route that needs to be followed.
The following features of the driver app can help fix the disparities:
Optimized/Planned Order List
From the backend interface, delivery guys can see a list of orders allocated by the store owner/admin. After the delivery boy accepts the order, the assigned orders on the waiting list will be moved to the Active list.
Order Summary
Delivery executives can use Order History to keep track of all the orders they’ve completed. To get more information on certain orders, delivery boys can look at the list of completed orders in the order history and filter it based on specific date ranges.
On Field Payment Update
This feature allows the delivery boy to receive payment and update the payment status while delivering. Thus prioritizing the ease of customers and avoiding any dispute that might occur involving payments.
Order Amendment
When a customer needs extra add up in the current order, the driver app gives the option to edit the current order and update it according to the demands. Run-time order updates save both the customers and merchant time and extra rounds.
Log Container
This feature makes the process of container logging easier where within the app driver can update the record of containers delivered and collected so that there is no dispute once the delivery is completed.
Electronic Proof of Delivery
After the pandemic, customers are preferring contactless delivery and more payment options other than cash. Driver delivery software provides the option to collect payments via multiple payments gateways integrated such as Google pay, Paytm, Razorpay, Credit/Debit card, etc.
Onboarding New Customer
New customer onboarding is simpler with the driver app where the new customer has reflected automatically. The entire process is automated that doesn’t require personal instructions to be given to the driver as the route is also generated through the software itself.
With all these benefits, savvy delivery operators are relying more and more on driver management app to help deliveries flow smoothly. It not only powers the drivers but helps with business growth as well. Find out more by booking a demo with us.
Hope You Enjoyed the Read!
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
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