Improve Customer Satisfaction using Milk Round Software
Customer satisfaction is a determining factor for the success of any business and the dairy business is no different.
As per a study by Esteban Kolsky, “72% of customers will share a positive experience with six or more people. On the other hand, if a customer is unhappy, 13% of them will share their experience with 15 or even more.”
The “milk round software” auto-optimises the route and ensures fast and accurate deliveries. Timely deliveries enhance the customer experience and increase the CSAT and retention rate.
A good customer experience can thus result in repeat sales and bring referrals increasing overall profits. In the dairy business, some factors can make a big difference in customer experience. Let’s check out
How milk delivery software helps in increasing customer satisfaction scores?
Order status updates – The system tacks and sends live order status updates to the customers. As the order is received, ready to despatch, despatched and delivered, the system generates automated order status updates. The system also sends the estimated time of arrival.
Customer feedback – The customers can share their feedback on the product and the services. These feedbacks help businesses to improve the quality of products or services and grow the business.
Auto-route optimisation – Auto-route optimisation is one of the powerful features of the milk delivery solution that creates the shortest delivery path for successful deliveries. Route optimisation reduces the total turnaround time of deliveries.
Real-time order tracking – Milk round software allows customers to track their orders and get real-time order status updates. Customers also get an estimated time of arrival. Live order tracking enhances the customer experience adding value to the brand.
Direct communication with the driver – The system allows customers and delivery persons to contact them in case of delayed delivery. The customers can also call a delivery person in case of any immediate changes in the order.
Modify one-time or subscription orders – Milk delivery software allows drivers to edit orders in the run-time. The order changes by the driver are auto-updated on the admin panel and invoices.
Milk delivery solutions allow businesses to make faster and more accurate deliveries. Timely deliveries improve customer satisfaction scores and retention rates while decreasing the churn rate.
The customer satisfaction score is a measure of the performance of your business which also impacts the financial numbers. Trakop can help you enhance customer experience and increase customer retention rates. Schedule a free demo with us to see how we can help.
Hope You Enjoyed the Read!
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
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