Improve Delivery Accuracy with Delivery Management Software

December 18, 2023

In today’s fast-paced and highly competitive business landscape, the efficiency and accuracy of product deliveries are critical to a company’s success. Whether you are a small e-commerce company or a large logistics provider, the right products must reach the right customers on time.

Delivery management software (DMS) can help with accurate and on-time deliveries. DMS is a technology solution that can transform how businesses handle deliveries, increasing delivery accuracy, customer satisfaction, and operational efficiency.

What is delivery management software (DMS)?

It is an integrated online tool that automates and streamlines major business operations, making them cost and time efficient. The software automates order processing, payment collection and reconciliation, inventory management and delivery management. Features like route optimisation and GPS integration enable businesses to optimise delivery routes and track delivery drivers.

Components of delivery software:

The software comprises an admin panel, a customer interface (iOS, Android, and website), and a driver app (Android). These three components work in sync to make real-time data updates possible.

Admin Panel

Admin panel for delivery management is the business dashboard that provides complete visibility of business operations. Businesses can track and analyse their financial figures to make future improvements. Functionalities like route optimisation and planning, GPS tracking, inventory management, data analytics and real-time order status can be accessed on this dashboard.

Features of admin panel

Route optimisation
Real time tracking of the deliveries
Order processing (from order receiving to order shipment)
Payment tracking and reconciliation
Inventory reports (available inventory, extra inventory to be procured and total inventory required to fulfil customer demand)
Send automated notifications (notify about order status, payments, and promotional in-app notifications)

Customer Interface

It is the platform for customers from where they can manage their subscriptions, track orders in the real-time and receive notifications about this platform. The platform can be an application or a website.

Features of customer interface

Manage product subscriptions (start, pause, resume and delete subscription)
In-app wallet (customers can add money in the wallet and make their purchases)
Receive notifications (about order status, ETA, and payments)
Track orders in the real-time

Driver App

This application is designed for the delivery driver and contains all the order and delivery information updated in the real-time. Drivers can obtain proof of delivery and enter the cash amount received from the customers.

Features of driver app

Obtain proof of delivery (drivers can click photos and add signatures)
Proof of payment (add transactional ID)
Run-time order modification
Acquire new customer in the run-time

In this blog, we will discuss how DMS as a single entity can help businesses improve delivery accuracy and why it is a game changer in the logistics industry.

Ways in which delivery software improves delivery accuracy of your business

The advanced features of delivery management software has brought a paradigm shift in the industry with it ability of tracking in the real-time, promoting transparency among the customers and the businesses. Here are some features of delivery software that help businesses to grow and scale.

Real-time tracking

Real-time tracking is a crucial feature of delivery software. Businesses can use the delivery tracking software for the entire delivery process in real-time, from the order placed to the point of delivery. This level of visibility enables businesses to identify and address potential issues as they arise, ensuring that the delivery process remains on track and accurate.

Customers can also benefit from real-time tracking by receiving updates on the status and location of their deliveries. This transparency fosters trust and gives customers the convenience of knowing when to expect their packages, lowering the likelihood of missed deliveries.

Benefits of real-time tracking

Improves the customer experience by allowing them to track their orders.
Increased customer satisfaction by providing ETAs where the customers are aware of the time of the delivery.
Improve the efficiency of delivery by measuring drivers’ performance

Efficient route planning

Delivery route optimisation is critical to ensuring delivery accuracy. The software uses advanced algorithms to plan the most efficient routes for drivers, considering factors such as traffic, weather, and delivery windows. Companies can reduce the likelihood of delays and incorrect deliveries by doing so.

Efficient route planning also helps to reduce fuel consumption and operational costs. It reduces unnecessary travel and ensures that drivers arrive at their destinations in the shortest period possible, all while maintaining delivery accuracy.

Benefits of planning an efficient route

Reduces the total turnaround time by creating the shortest delivery route for making deliveries
Minimises fuel consumption due to an optimised delivery route
Less fuel usage reduces the impact of carbon footprinting due to carbon dioxide emissions

Automated dispatch

Manual dispatching is prone to human error. Drivers are assigned deliveries based on location, vehicle capacity, and delivery urgency by the delivery software. This automation speeds up the dispatch process and reduces the possibility of dispatching errors.

Automated dispatch also provides drivers with precise, up-to-date delivery instructions, reducing the likelihood of errors due to misunderstandings or incomplete information.

Benefits of automating dispatch

Ensures order accuracy, delivering right order to the right person at the right place.
Automation saves time and makes the delivery process quick
Reduces the need for hiring extra employees for the manual dispatch process.

Inventory management

Accurate delivery is dependent on having the correct products in stock. The software integrates with inventory management systems, allowing businesses to see stock levels and preventing overselling and shipping out-of-stock items.

Furthermore, the system can notify businesses when it is time to restock specific items or adjust inventory levels, assisting in maintaining delivery accuracy and preventing customer disappointment due to unavailable products.

Benefits of inventory management

Minimises the chances of stockouts or overstock
Reduces stock holding cost
Improves customer experience as the products are always available

Proof of delivery

The delivery driver obtains a digital proof of delivery (POD) during order fulfilment. POD eliminates the need for paper records and reduces the likelihood of the wrong delivery and any documentation being lost or damaged. The digital POD also includes time and location stamps, which provide a verifiable record of successful deliveries.

Having a clear and easily accessible digital record of the transaction can be invaluable in resolving issues quickly and accurately in the event of delivery disputes or discrepancies.

Benefits of proof of delivery

Improves transparency between the customer and the business, reducing customer disputes.

Customer notifications

Customers nowadays expect timely and accurate information about their deliveries. The software can automate sending notifications to customers, informing them of their delivery status, estimated arrival times, low balance reminders or late payment notifications and any changes to their delivery schedule. This proactive communication improves the customer experience and lowers the possibility of missed or incorrect deliveries.

Customers who are aware of their deliveries are more likely to be present to receive them, reducing the number of failed delivery attempts and increasing overall delivery accuracy.

Benefits of sending notifications to customers

Keep customers updated about the status of the order
Low balance reminders or late payment notifications ensure timely payment and improve positive cash flow

Data analytics

The system collects a wealth of information about the delivery process, which is analysed to identify trends, areas for improvement, and potential problems. Businesses can make more informed decisions that improve delivery accuracy by leveraging data analytics.

For example, analysing historical delivery data can assist in identifying common delivery challenges in specific areas, allowing businesses to make necessary adjustments, such as changing delivery windows or using alternative routes.

Benefits of data analytics

Make data-driven decisions that are rational to improve delivery accuracy

The delivery management system is a powerful tool for businesses looking to improve delivery accuracy and the customer experience. This delivery software addresses the numerous delivery challenges faced by providing real-time tracking, efficient route planning, automated dispatch, inventory management, digital proof of delivery, exception handling, customer notifications, and data analytics.

Also Read – Delivery Management Software – Features, Benefits and Mechanism

Frequently Asked Questions (FAQs)

Q1. What are the components of delivery management software?
A1. There are three components of delivery management software – admin panel, the customer interface (iOS, Android, and website), and the driver application. These platforms work in sync, ensuring real-time data updates.

Q2. How does the software enable customers to track in the real-time?
A2. The GPS feature integrated with the software enables customers to track in the real-time.

Q3. How does delivery management software ease delivery management?
A3. Route-optimisation is a crucial feature of delivery management software that creates the shortest delivery route and auto-sequences the deliveries to optimise them.

Q4. How does delivery management software help manage inventory?
A4. The delivery management software auto-generates inventory reports that include information about the inventory that is available, the total inventory required to fulfil customer demand, and the extra inventory that is required to be picked up.

Q5. How does delivery management software help streamline businesses?
A5. The delivery management software automates business processes, which makes them both time-efficient and cost-effective, streamlining the entire business.

The software has emerged as a game-changer in the logistics industry in an era where fast, accurate, and dependable deliveries are critical to success. Adopting this technology improves delivery accuracy, streamlines operations, reduces costs and ultimately contributes to higher customer satisfaction and loyalty. In a world where customer expectations are consistently changing, software is a valuable asset for businesses that want to stay competitive and exceed their customers’ delivery expectations. Book a demo to discuss your business and see how we can help you.

Hope You Enjoyed the Read!

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Ravi Garg Founder & CEO

He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.