Streamline Milk Order Modifications with Milk Delivery Software
Modifying or editing orders is one of the major challenges in milk delivery services, especially when the delivery driver has already left to make the deliveries. You can implement milk delivery software into your business if you are facing this issue.
Milk delivery software is an online platform that allows end-to-end order management, avoiding the hassle of phone calls or messages to modify orders.
What is milk delivery software?
The milk delivery software is an integrated one-stop platform that enables you to manage orders. The system automates and streamlines the ordering process, ensuring on-time and accurate deliveries. This delivery software comprises three platforms: the admin panel, a customer app, and a driver app, enabling you, your customers, and your drivers to manage the orders.
Admin panel to modify milk orders
As a business owner, you or your business manager operate the admin panel. Admin panels are also known as business dashboards, a consolidated platform that enables you to manage and track orders, payments, and stock. Ways in which the admin panel can help you modify orders:
- Change the quantity of the product
- Add new product to the order
- Pause and resume the subscription order
- Reschedule order delivery
- Change delivery schedule
- Cut-off time management
Driver app to modify milk orders
Your delivery drivers use the driver app while fulfilling the order. The delivery drivers can make changes to the order on the run time. When the cut-off time for the customers is over, they can ask their delivery drivers to make the order modifications. The order changes made are auto-updated on the admin panel and the notification about the same is sent to the customers. Ways in which the driver app can help your drivers modify orders:
- Change the quantity of the product
- Add new product to the order
- Reschedule order delivery
Customer app to modify milk orders
The customer app is a self-service mobile interface for customers. This milk delivery app enables your customers to manage their orders. Providing customers with complete order control improves their journey and satisfaction rates. However, customers can modify their orders before the defined cut-off time. Once this time is past, customers can ask their delivery drivers to modify their orders. Ways in which customer apps help you modify orders:
- Change the quantity of the product
- Add new product to the order
- Pause and resume the subscription order
- Reschedule order delivery
Types of orders managed by milk delivery software
The milk delivery software solutions enable you to manage two types of orders: subscriptions and one-time orders for scheduled deliveries. Milk is a daily morning need, which makes it a subscription product. Milk delivery services majorly provides milk subscription services. However, there are several other milk products, like ghee (clarified milk), buttermilk, or cheese, that your customer might not need daily. You can offer these products to your customers and deliver them in the pre-defined delivery schedule.
Features of milk delivery software to manage order modifications
This online milk management system offers extensive features and functionalities that enable seamless order modification for subscriptions and one-time orders. This aims to improve operational efficiency and ensure accurate and on-time deliveries. Some of the features for order modification in milk management software are:
Change order quantity
You, your customers, and the delivery drivers can change the order quantity based on the customer’s requirements. The admin panel enables you to edit the order for your customers. This is helpful in case your customers do not know how to operate or you are not offering them the mobile app for milk delivery. The customer can also edit their order quantity from the self-service portal on their own before the cut-off time. If your customer forgets to update the order and the cut-off time is already past, their delivery drivers can update their order quantity and provide the required order on the run time. The price is adjusted automatically in the invoice. The buffer stock with your driver is also updated accordingly and reflected on the driver app.
Add new or remove product
The system allows you, your customers, and the delivery drivers to add new or remove products from the order. The admin panel, customer app, and, driver app enable adding new or removing products from the order. The addition of new products either from the customer app or the driver app is auto-updated on the admin panel. The cost of the products is added or deducted from the invoice as soon as the product is added or removed. The buffer stock is also auto-updated and reflected on the admin panel.
Pause and resume subscriptions
This feature allows you and your customers to pause the subscription or resume it. The feature comes in handy when your customer is going out of the station and does not need the products for a certain period. You can define the pause date and resume date for the deliveries when your customer does not need the product. If you have not defined the dates, you’ll need to manually choose the resume option to restart order deliveries. Your customers can use this feature from the customer app.
Cut-off time management
The system allows you to implement customized cutoff time for order modifications, allowing your customers to make changes only before a specified time, after which they can not edit their orders. This feature can be used for delivery schedules and products. For example, for the delivery schedule, you have defined the cutoff of 2 hours and your delivery schedule starts at 6:00 pm. This means your customers cannot place a new order or make changes to the order after 4:00 pm. Certain products require time for preparation, like cheese or ghee. You can define the cutoff for the products based on the time you need to prepare these products. For example, you need 24 hours to prepare or collect the product. When your customer places an order for the product, it will be delivered in the delivery schedule after 24 hours and the cutoff time will depend on the delivery schedule chosen by the customer. The feature gives you control over last-minute adjustments.
Payment adjustment
When the orders are modified, the pricing is affected. If the order changes lead to a difference in the cost, refunds or additional charges are automatically adjusted. Cost changes are added to the monthly or biweekly invoices for the postpaid payment model. The system auto-calculates the pricing and adds to the bill in the run time to enable drivers to collect the payments for cash on delivery. And, for the prepaid payment model, the refunds or deductions are automatically made from the in-app wallet. Automating this process ensures a smooth customer experience.
Benefits of efficient order modifications with milk delivery software
Providing an efficient order modification process not only improves customer experience but also enhances your business’s operational efficiency. This dairy milk online delivery software provides various benefits that account for improved efficiency, productivity, and profitability. Some of the benefits of implementing delivery software for order modifications are:
Enhanced customer satisfaction
Customers like control and flexibility in their operations, like the ability to place or modify their orders, whether it is changing delivery dates, adjusting quantities, or pausing the deliveries for vacations. This increases customer satisfaction and loyalty, fulfilling evolving customer needs.
Reduced errors and efficient deliveries
Automating the order modification process minimizes human interference, leading to mitigating errors. It also saves the time needed to rework the wrong order details and speeds up the ordering process. This ensures accurate and on-time order delivery. The run-time order modifications allow your delivery drivers to accommodate the changes without affecting the deliveries.
Seamless cash flow
Real-time cost adjustments, refunds, and additional charges processing ensures accurate billing and allows customers to pay in the run time for cash on delivery orders. The costs are automatically updated on the invoices for the postpaid model, removing the cost discrepancies and disparities. This helps in maintaining the cash flow and avoiding bad debts.
Improved customer retention
Offering seamless and flexible order modification experiences to your customers helps improve customer retention rates. Such ability to adjust or change recurring or one-time orders hassle-free prompts customers for long-term engagement and trust.
Implementing milk delivery solutions, like TrakOp can help you handle one of your major operational challenges. We can help you provide custom milk delivery app development that fits your milk delivery services. You can book a free demo to see how TrakOp works and can help you optimize and streamline order modification.
Hope You Enjoyed the Read!
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
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