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Changes in last-mile delivery trends are mainly determined by changing consumer habits and delivery expectations for fast and accurate deliveries.
The last-mile delivery of a business determines its operational efficiency, productivity and customer satisfaction scores.
When the trend started, there were many market players that offered rapid deliveries; however, currently, there are just a handful of bigger players left, led by Istanbul-based Getir and Philadelphia GoPuff.
Scheduled deliveries have become the talk of the town since on-demand delivery services were a big failure. Scheduled delivery services allow customers to place their orders and select a preferred date and time for delivery from the checkout page.
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